Last Updated: 20-Aug-2025

1. Introduction
This Seller Policy ("Policy") governs your participation as a seller ("Seller," "Vendor," "You") on the Sellie Deals marketplace, operated via www.selliedeals.com.ng ("the Platform").

By applying to become a Seller or using the Platform to list products, you agree to be bound by this Policy, our General Terms and Conditions, and our Privacy Policy. This Policy outlines the rules, responsibilities, and processes for selling on our Platform.

2. Seller Eligibility & Account Registration
a. To become a Seller, you must:

• Be at least 18 years old.

• Have the legal capacity to enter into a binding contract in Nigeria.

• Provide accurate and complete registration details, including your business name, contact information, and valid bank account details.

• Possess a valid means of identification (e.g., National ID, Voter's Card, International Passport).

• Possess a valid Business Registration Certificate (if operating as a registered business).

b. Sellie Deals reserves the right to approve or reject any seller application at its sole discretion.

3. Product Listing & Catalogue Guidelines
Sellers are permitted to list products only in approved categories. You agree not to list any Prohibited Items, including but not limited to:

• Counterfeit or stolen goods.

• Weapons, ammunition, or explosives.

• Illegal drugs and paraphernalia.

• Pornographic or obscene material.

• Items that infringe upon intellectual property rights (e.g., pirated software, movies, counterfeit fashion).

• Hazardous materials.

• Live animals.

Product Listing Requirements:
a. Accuracy: Product titles, descriptions, images, and specifications must be accurate, truthful, and not misleading.
b. Images: Must be high-quality, clear, and reflect the actual product. Watermarks or promotional text are not permitted.
c. Pricing: The price listed on Sellie Deals must be the final selling price. Any additional charges must be clearly stated.
d. Availability: You are responsible for maintaining accurate stock levels. Failing to fulfill an order due to lack of stock may result in penalties.

4. Orders, Fulfillment & Shipping
a. Order Notification: You will receive a notification for every new order.
b. Service Level Agreement (SLA): You are required to confirm and process orders for shipping within [e.g., 24-48 hours] of receiving them.
c. Shipping: Sellers are responsible for packaging products securely to prevent damage during transit. You must use our designated logistics partners or an approved courier service.
d. Order Tracking: You must upload a valid tracking number to the Seller Dashboard once the order is dispatched.

5. Financial Terms: Commissions & Payouts
a. Commission: Sellie Deals charges a commission on each successful sale. The commission rate is [e.g., 10-15%] of the product's selling price (excluding delivery fees). This rate is subject to change with prior notice.
b. Payout Schedule: Seller earnings (Sale Price minus our Commission) are remitted to your registered bank account on a [e.g., bi-weekly or monthly] schedule.
c. Returns/Refunds: In the event of a successful return/refund, the commission for that order will be reversed, and the full product amount will be refunded to the customer. The seller is responsible for the cost of the returned product.

6. Customer Service & Returns
a. Your Responsibility: As a Seller, you are the primary point of contact for customers regarding product quality, functionality, and warranty.
b. Returns Policy: You agree to adhere to the Sellie Deals Return/Refund Policy. You are obligated to accept returns for products that are defective, damaged, or not as described.
c. Communication: All communication with customers regarding orders must be conducted professionally and through the Platform's messaging system.

7. Seller Performance & Metrics
To maintain a high-quality marketplace, we monitor seller performance based on:

• Order Fulfillment Rate

• Customer Rating and Feedback

• Response Time to customer inquiries

• Return Rate

Failure to meet performance standards may result in penalties, including reduced visibility in search results, suspension of account, or permanent removal from the Platform.

8. Prohibited Conduct
Sellers must not:

• Engage in fee avoidance (e.g., attempting to transact outside the Platform).

• Manipulate customer ratings or feedback.

• Provide inaccurate contact or business information.

• List counterfeit or prohibited items.

• Be unresponsive to customer inquiries or order requests.

9. Intellectual Property
You confirm that you own or have the necessary licenses, rights, consents, and permissions to all content you list on the Platform (including images and text) and that such content does not infringe on any third-party intellectual property rights.

10. Suspension & Termination
We reserve the right to suspend or terminate your seller account and withhold payments if you breach this Policy, violate any applicable laws, or for any other reason at our sole discretion.

11. Limitation of Liability
Sellie Deals acts as a facilitator and is not liable for any disputes between sellers and buyers, or for any loss or damage arising from a seller's products, listings, or actions.

12. Changes to This Policy
We may modify this Seller Policy at any time. We will notify you of changes via email or through the Seller Dashboard. Your continued use of the Platform after changes constitutes your acceptance of the new Policy.

13. Contact Us
For seller-related inquiries, please contact our Vendor Support Team:

• Email: contact@selliedeals.com.ng